Refund policy
Gems of the Antilles — Return & Refund Policy
RETURN & REFUND POLICY
At Gems of the Antilles, each item is created with care to celebrate the beauty, culture, and spirit of the Caribbean. Many of our products are produced especially for you after your order is placed.
Made-to-Order Products
Many Gems of the Antilles products are made to order through our production partners. Because these products are produced specifically after an order is placed, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or a change of mind.
Please review product descriptions, sizing information, colors, and your order details carefully before completing your purchase.
Damaged, Defective, Misprinted or Incorrect Items
We want you to receive your order in excellent condition. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at gemsoftheantilles@gmail.com.
Please include your order number, a description of the problem, and clear photographs showing the item and the issue.
After reviewing the claim, we may offer a replacement or refund, as appropriate.
Order Cancellations and Changes
Because production may begin shortly after an order is submitted, cancellations or changes cannot be guaranteed.
If you need to change or cancel an order, contact us as soon as possible at gemsoftheantilles@gmail.com. If production has not yet begun, we will make reasonable efforts to accommodate your request.
Once an item has entered production, we may be unable to cancel or modify the order.
Sizing
Customers are responsible for selecting the correct size before ordering. Size guides are provided where available to help you choose.
An incorrectly selected size generally does not qualify for a return, exchange, or refund unless required by applicable law.
Lost or Undelivered Packages
If your tracking information indicates that your package may have been lost in transit, please contact us so that we can investigate the shipment with the appropriate fulfillment or shipping provider.
Customers are responsible for providing a complete and accurate shipping address when placing an order. We may not be able to replace or refund orders delivered to an address incorrectly entered by the customer.
Sale Items and Gift Cards
Unless otherwise required by applicable law, sale or clearance items are final sale. Gift cards are non-refundable.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or is otherwise required by law.
Consumer Rights
Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer-protection laws. Where applicable law provides you with additional cancellation, return, refund, or other consumer rights, those rights will apply.
Questions or Problems With Your Order
Please contact us at:
Gems of the Antilles
Email: gemsoftheantilles@gmail.com
We want every Gems of the Antilles purchase to reflect the quality and care behind our brand, and we will work with you to resolve legitimate product or fulfillment problems.