Shipping policy

Gems of the Antilles — Shipping Policy

SHIPPING POLICY

At Gems of the Antilles, many of our products are made especially for you after your order is placed. We work with trusted production and fulfillment partners to prepare and ship your order.

Processing & Production

Because many of our products are made to order, please allow time for production before your order ships. Production times may vary depending on the product, order volume, and fulfillment location.

Estimated delivery information shown at checkout includes available shipping estimates but should not be considered a guaranteed delivery date.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout based on your order and delivery destination.

Order Tracking

Once your order has shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after your shipment is processed.

International Orders

International shipping availability and rates may vary by destination. Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather, customs processing, or other transportation disruptions.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your purchase. Gems of the Antilles is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, or if you believe your shipment has been lost, please contact us as soon as possible at gemsoftheantilles@gmail.com so we can review the issue and assist you.

Questions

For questions regarding shipping or your order, please contact us at gemsoftheantilles@gmail.com.